Squishmallows has a 30 day unconditional guarantee. You can return any Squishmallows products within 30 days of its purchase date for a full refund less shipping costs. Returns after 30 days will not be accepted. Please ship all product back to: Kellytoy
4811 S. Alameda St. Los Angeles CA 90058 In the unlikely event that you’ve received a defective Squishmallow, please do not use the item before contacting us. Upon receiving broken or damaged goods, please take pictures of the item and send an email along with your order number to email@example.com
. From there a replacement or refund will be issued accordingly. If your Squishmallow has clearly been played with, chewed on, spit on, etc. we cannot accept it as a return or refund.